Soft Pepper

Soft Pepper
Soft Pepper

14 June, 2017

365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

Problems the ticket tracking software 365Ticketing solves:

Difficulty in prompt incident solving and in respecting deadlines Inequitable workload of the personnel in charge with solving tickets Low value of end user satisfaction and loyalty KPIs High human errors occurrence in generating employees’ productivity reports Benefits of the ticketing software 365Ticketing: Increased operational efficiency determined by ticket resolution within SLA time High end-users’ level of satisfaction and loyalty due to enhanced communication and visibility in the resolution process Equitable workload of the personnel in charge of solving tickets and better track of their activities and productivity Low rate of repeat incidents