A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. It is often referred to as the "hell desk" by those who work there.
In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
Help Desk and Asset Management Software A better way to track,manage and support your users,customers, and IT assets
Unicom Project Manager Comprehensive and easy to use, UNICOM Project Manager consolidates knowledge and uses it to coordinate the interactions of multiple projects through the critical phases of all project initiatives: Initiation, Project Planning, Execution, Management & Metrics, and Analysis.
Web Help Desk The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
OpenBox v9.0 OpenBOX v9.0 offers flexible, fully integrated CRM and enterprise applications that help companies streamline and centralize business information to operate more efficiently and profitably
VI Service Desk The VI Service Desk is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.
RemotelyAnywhere 8 Fast, secure system administration FROM ANYWHERE. RemotelyAnywhere 8 offers industry leading security and performance for remote administration.
SF Suite Enterprise Process Manager SF Suite Enterprise: Process Manager completely changes your corporate productivity by providing easy-to-use yet powerful tracking capabilities for any process in your business using Support Fusion's Dynamic Forms capability.
Asset Navigator 5 Alloy Navigator 5 is an industry-leading software solution that encompasses all aspects of buying, using and maintaining IT products throughout an organization.
IssueTrak Streamline your processes by letting IssueTrak automatically assign issues to individuals or groups by pre-defined criteria, such as issue type, location, organization/customer, issue sub-type, project or department.
Visual Help Desk Visual Help Desk (Visual|HD) leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution.
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